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Returns and Refunds

Refunds are only issued for goods returned in the condition they were dispatched in unless proven to be faulty.

Returns: products must be returned within 14 days from receipt and will only be accepted at the discretion of FMW Distinct Ltd and are subject to a 20% handling / re-stocking fee. Products must be returned in the condition they were dispatched in. No product will be accepted for refund following the 14 day period.

Non-delivery / damaged goods. Non delivery of goods should be notified in writing within five days of receipt of invoice otherwise no responsibility would be considered. Damaged goods should be notified within 3 days of receipt and again the delivery should have been signed for 'unexamined' or 'damaged' for any claim to be considered. Goods claimed to be faulty or damaged must be returned within the 14-day period from date of invoice. Claims notified after this period will NOT be considered.